How do I report a defective product?
GetPop is dedicated to providing you with a vaping resource you can trust. If you have received a defective product please let us know by providing the following information...
FAQs regarding Defective Products and Product Verification
GetPop is dedicated to providing you with a vaping resource you can trust. If you have received a defective product please let us know by providing the following information...
If the insert and external packaging verification codes do not match, please refer to the manufacturer's guidelines on where to locate the correct verification code.
Packaging changes occur for a variety of reasons at the manufacturer level. We have been advised that design/packaging changes can occur due to the following...
Vape device packaging may sometimes include the manufacturing date of the product, and in rare cases the expiration date. If the manufacturer has chosen to include an expiration date, it will be clearly labeled as such.
If you feel a device overheat, or if the device continues to stay active when not in use, immediately take the following precautions:
There are multiple reasons why a disposable device may lack flavor or taste bad/burnt. We've compiled the following list to help troubleshoot your device...
Salt nicotine e-liquids and flavor formulas are extremely stable. For this reason, we recommend troubleshooting the pod or pod device when experiencing any kind of flavor issue. We've compiled the following list to help troubleshoot your pod/pod devi