GetPop is dedicated to providing you with a vaping resource you can trust. If you have received a defective product please let us know by providing the following information...

GetPop is dedicated to providing you with a vaping resource you can trust. To do so, our product team works directly with manufacturers and distributors to ensure product quality for every line we carry.That said, we are aware that disposable devices can occasionally have defects caused during the manufacturing process. While these defects are outside of our control, it is important to us that you are happy with your purchase.If you have received a defective product please let us know by <a href="https://help.getpop.co/en-US">clicking here</a> and selecting &quot;I&apos;d like to report an issue with a device/order&quot; as shown below.<img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024080614-5889b8d1-9a95-4c75-86a3-65f26be2bcb0-getpop%20images%20for%20help%20center%20(540%20x%20550%20px)%20(3).png" style="width: 300px;" class="fr-fic fr-dib">*Please note all defective items must be reported within 30 days of receipt as outlined in the GetPop refund policy.

How do I report a defective product?

If the insert and external packaging verification codes do not match, please refer to the manufacturer's guidelines on where to locate the correct verification code.

As disposable vape devices continue to gain popularity, online verification systems have emerged as a valuable tool for customers to check the legitimacy of their disposable vape devices. Unfortunately, there can sometimes be inconsistencies in the verification process.Here are some of the most common issues our customers experience when attempting to verify vape products, along with guidance on how to navigate these challenges:Inconsistent Verification Codes:One of the most prevalent inconsistencies reported by customers is mismatched verification codes. If the insert and external packaging verification codes do not match, please refer to the manufacturer&apos;s guidelines on where to locate the correct verification code. *Typically, the code on the outer packaging or the device itself is the primary reference for verification.&#xA0;Rejected Verification Codes:Verification codes can be rejected for a variety of reasons, including incorrect code entry, system glitches, or issues with the verification database. When a code is rejected, first check to see that the code is entered correctly, paying attention to any special characters or case sensitivity. If the code is entered accurately and still rejected, contacting the manufacturer&apos;s customer support or the verification platform&apos;s help desk can provide further assistance in resolving the issue.Incomplete or Missing Product Information:In the case of missing product information on device packaging such as the device&apos;s flavor, nicotine strength, or batch number, customers can cross-reference the information provided on the package with the verification website or the manufacturer&apos;s official website. If there are still discrepancies or missing information, reaching out to the manufacturer&apos;s customer support team can help clarify any doubts and provide the necessary details to verify the product accurately.Changes in Manufacturing and Packaging:As vape companies grow and evolve, regular changes in device components, e-liquid formulations, and packaging design can occur. While these changes can create inconsistencies in a particular product or packaging design, please know at GetPop we work diligently to ensure product consistency and authenticity by partnering with the most reliable distributors in the country.&#xA0;If you have questions about your device, we&#x2019;re happy to help. Please don&#x2019;t hesitate to reach out to us by <a href="https://getpop.co/pages/contact">clicking here.</a> <p style="scroll-behavior: auto !important; box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

There’s an issue with the verification code on my product.

Packaging changes occur for a variety of reasons at the manufacturer level. We have been advised that design/packaging changes can occur due to the following...

Packaging, name and specific features of vaping devices can change due to a variety of reasons at the manufacturer level. We have been advised that name, design, and packaging changes can occur due to the following (please note this is not an exhaustive list):<ul><li style="font-size: 16px;">Name changes due to manufacturer preference/nomenclature disciplines</li><li style="font-size: 16px;">Changes due to potential copyright infringement</li><li style="font-size: 16px;">Changes in design to obstruct misrepresentation/counterfeit product</li><li style="font-size: 16px;">In order to comply with new regulatory requirements</li></ul>For your convenience we&apos;ve included a list of known packaging/naming updates. Because of the frequency with which changes to packaging and product design are made, we recommend contacting the manufacturer directly for the most up-to-date information and guidance on any particular product. <h1 id="namepackaging-updates">Name/Packaging Updates:</h1><h2 id="flavor-name-update-geek-bar-pulse-15000-blow-pop-to-be-changed-to-bpop">Flavor Name Update: Geek Bar Pulse 15000 Blow Pop to be changed to BPop</h2><ul><li style="font-size: 16px;">Affected Product(s): <a href="https://getpop.co/collections/all/products/geek-bar-pulse-15000-blow-pop-1" rel="noopener noreferrer" target="_blank">Blow Pop</a>, <a href="https://getpop.co/collections/all/products/geek-bar-pulse-15000-grape-blow-pop-1" rel="noopener noreferrer" target="_blank">Grape Blow Pop</a>, <a href="https://getpop.co/collections/all/products/geek-bar-pulse-15000-omg-blow-pop-1" rel="noopener noreferrer" target="_blank">OMG Blow Pop</a>, <a href="https://getpop.co/collections/all/products/geek-bar-pulse-15000-sour-apple-blow-pop-1" rel="noopener noreferrer" target="_blank">Sour Apple Blow Pop</a>&#xA0;&#xA0;</li></ul><h2 id="flavor-name-update-flum-gio-3000-tobacco-cream-to-be-changed-to-tobacco">Flavor Name Update: Flum Gio 3000 Tobacco Cream to be changed to Tobacco</h2><ul><li style="font-size: 16px;">Affected Product(s): <a href="https://getpop.co/collections/all/products/flum-gio-3000-tobacco" rel="noopener noreferrer" target="_blank">Tobacco (prev Tobacco Cream)</a></li></ul><h2 id="brand-name-update-eb-design-to-be-changed-to-eb-create">Brand Name Update: EB Design to be changed to EB Create</h2><ul><li style="font-size: 16px;">Affected Product(s): Potentially all <a href="https://getpop.co/collections/all?constraint=eb-design-bc5000" rel="noopener noreferrer" target="_blank">EB Design BC0000</a> and <a href="https://getpop.co/collections/all?constraint=eb-design-te6000" rel="noopener noreferrer" target="_blank">EB Design TE6000</a></li></ul><h2 id="brand-name-update-funky-republic-ti7000-to-be-changed-to-funky-land">Brand Name Update: Funky Republic Ti7000 to be changed to Funky Land</h2><ul id="isPasted"><li style="font-size: 16px;">Affected Product(s): Potentially all <a href="https://getpop.co/collections/all?constraint=funky-republic-ti7000" rel="noopener noreferrer" target="_blank">Funky Republic Ti7000</a>&#xA0;</li></ul><h2 id="isPasted">Packaging Update: Fume is updating their packaging</h2><ul><li>Affected Products are Fume Extra, Fume Ultra and Fume Infinity, changing packaging design, removing depictions of fruits&#xA0;&#xA0;</li></ul>

Why does the packaging or name look different on my vape product?

Vape device packaging may sometimes include the manufacturing date of the product, and in rare cases the expiration date. If the manufacturer has chosen to include an expiration date, it will be clearly labeled as such.

Vape device packaging may sometimes include the manufacturing date of the product, and in rare cases the expiration date. If the manufacturer has chosen to include an expiration date, it will most likely be clearly labeled as such. If you are unsure which date has been included on your particular product&apos;s packaging, we recommend reaching out to the manufacturer directly for the most accurate and up-to-date information available. Related article: <a href="https://help.getpop.co/en-US/how-do-i-report-a-defective-product-117377">How do I report a defective product?</a>

What does the date on my product refer to?

If you feel a device overheat, or if the device continues to stay active when not in use, immediately take the following precautions:

If you feel a device overheat, or if the device continues to stay active when not in use, immediately take the following precautions:<ul><li style="font-size: 16px; line-height: 1.5;">Place the device on a baking sheet or other heat-resistant container.&#xA0;</li><li style="font-size: 16px; line-height: 1.5;">Allow the device to run on its own until the battery runs out.&#xA0;</li><li style="font-size: 16px; line-height: 1.5;">Once dead, you may dispose of the device.</li></ul>

Safety tips for handling an auto-firing device.

There are multiple reasons why a disposable device may lack flavor or taste bad/burnt. We've compiled the following list to help troubleshoot your device...

There are multiple reasons why a disposable device may lack flavor or taste bad/burnt. We&apos;ve compiled the following list to help troubleshoot your device:<ul><li style="font-size: 16px; font-family: Inter;">Brand new device: Disposable devices sometimes don&apos;t have full flavor when they are brand new because the coils need to absorb the e-liquid. The disposable&apos;s flavor will typically improve within one day of use.&#xA0;</li><li style="font-size: 16px; font-family: Inter;">Dry wick: The wick in a disposable vape device is responsible for delivering the e-liquid to the heating element. If the wick is dry or not properly saturated with e-liquid it can burn, resulting in a corresponding burnt taste.</li><li style="font-size: 16px; font-family: Inter;">Low battery: When the battery on a disposable device is low, the heating element may not get hot enough to vaporize the e-liquid properly, resulting in a burnt taste.</li><li style="font-size: 16px; font-family: Inter;">Overuse: If a disposable vape device is used too frequently or for too long, the heating element can overheat and burn the e-liquid.</li><li style="font-size: 16px; font-family: Inter;">Storage conditions: Disposable vape devices should be stored in a cool, dry place to prevent the e-liquid from evaporating or becoming overly thick. If a device is stored in an environment that is too hot or too humid, the e-liquid can break down resulting in a burnt taste.</li></ul>If you have received a defective product please let us know by <a href="https://help.getpop.co/en-US" id="isPasted" style=" text-decoration: none;">clicking here</a> and selecting &quot;I&apos;d like to report an issue with my order.&quot; as shown below.<img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024061413-a6549dce-0ab8-4ed4-9fd8-66a9c59cc4f0-getpop%20images%20for%20help%20center%20(540%20x%20550%20px)%20(1).png" style="width: 300px;" class="fr-fic fr-dib">

My disposable tastes bad, burnt or has no flavor.

Salt nicotine e-liquids and flavor formulas are extremely stable. For this reason, we recommend troubleshooting the pod or pod device when experiencing any kind of flavor issue. We've compiled the following list to help troubleshoot your pod/pod devi

Salt nicotine e-liquids and flavor formulas are extremely stable. For this reason, we recommend troubleshooting the pod or pod device when experiencing any kind of flavor issue. We&apos;ve compiled the following list to help troubleshoot your pod/pod device:<ul><li style="font-size: 16px;">Switch to a new pod and allow the e-liquid to soak in the pod for at least 5 minutes before use. This is a process referred to as priming. If a pod is not adequately primed the coil can overheat and produce a burnt flavor.</li><li style="font-size: 16px;">Switch to a pod with a higher resistance. For salt-nicotine e-liquids, a lower resistance pod will generally produce less flavor. We recommend pods with a resistance of at least 1.0-ohm. Pods with a resistance of 1.2-ohm to 1.4-ohm will produce the best and most consistent results.</li><li style="font-size: 16px;">Avoid using pods with a mesh coil, which tend to burn and produce lower quality flavor when paired with salt nicotine e-liquid.</li></ul>

Product Issues