If you are reporting defective items, please include a detailed description of the issue and photo/video (if possible).

You must include:   
- GetPop order number  
- brand/model 
- flavor
- quantity of each defective item

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Issues with your disposable vaping device? We are here to help! 

Please visit the GetPop Help Center and find articles to answer all of your questions. From shipping to cancelations and age verification, you can find answers to the most frecuent inquiries. 

Want to track your order? you can do so by selecting "Track and Manage my orders" in this chat window, or by clicking here.

GetPop Help Center

Our team is committed to process and dispatch your orders quickly and with care. 

Please allow 1-2 business days for orders to be processed and ready for shipment. Once orders ship, allow 3-5 business days for your order to be delivered. 
To learn more about shipping click here.

Shipping Policy 

Get $20 off orders of $150 or more. 

Enter code GET20 at checkout. 

Also, orders of $100 or more get free shipping!

How can I get a discount?

• Go to our website at GetPop.co and login.
• Tap the star icon ⭐️ in the bottom left of the homepage.
• Tap 'All rewards' to see available rewards.

In addition, you can redeem your Pop Points during the checkout process by using the drop-down menu option.

How do I redeem my Pop Points?

We take age verification very seriously and to be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net. You will be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net.

The age verification process must be completed upon checkout.

Why is age verification required?

Most likely this is because your order was sent in 2 separate shipments due to product availability in our fulfillment centers. 
You will receive an email with tracking information for each package as soon as they are shipped.
We are working with the utmost care to ensure that all items are shipped and delivered to you as quickly as possible .

If you have any questions or concerns, please feel free to email us at support@getpop.co and we'll be happy to help!

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