If you are reporting defective items, you MUST include: (skipping this step could result in diminished support)

- GetPop Order number:
- Brand/model :
- Flavor:
- Quantity of defective item:
- Brief description of the issue and photo/video:

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GetPop

Issues with your disposable vaping device? We are here to help! 

GetPop is on a mission to responsibly offer every adult smoker with better access to cigarette alternatives. 

We do this by providing a strict age-restricted online shopping experience, great selection of products, Pop Points rewards for every order and amazing customer care including after-sale support.

Why shop with GetPop?

Our team is committed to process and dispatch your orders quickly and with care. 

Please allow 1-2 business days (excluding weekends and holidays) for orders to be processed and ready for shipment. 
Once your order ship, allow 3-5 business days (excluding weekends and holidays) for your order to be delivered by the carrier.

To learn more about our shipping process, please click here.

Shipping Policy 

- Please note that after you submit your order we cannot process a cancelation, change or edit your order. We appreciate your understanding. Click here to learn more.

- After placing your order please allow 1-2 business days (excluding weekends and holidays) for your order to be processed.
Once your order has been processed, allow 3-5 business days (excluding weekend and holidays) for your order to be delivered by the carrier. 
You will receive a shipping confirmation email in your inbox. Click here to learn more.

Please be mindful to order with enough time, especially if you are travelling soon. 

- Visit the GetPop Help Center and find answers to the most frequently asked questions. 

- Want to track your order? You can do so by selecting "Track and Manage my orders" in this chat window, or by clicking here.

Things to know before you buy

• Login to your GetPop account.
• At the top of your GetPop account panel, click on "Pop Points Rewards ⭐️"
• You can now check your Pop Point balance and redeem your available rewards. 

Please note, every time you redeem your rewards, you will receive an email with your discount code. 

To learn more about the Pop Point Program, please click here.

How do I redeem my Pop Points?

We take age verification very seriously and to be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net. You will be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net.

The age verification process must be completed upon checkout.

Why is age verification required?

Please check if your order was sent in 2 separate shipments. You will receive an email with tracking information for each package as soon as they are shipped.

This allows us to ship items as they become available in our fulfillment centers across the U.S.

We are working with the utmost care to ensure that all items are shipped and delivered to you as quickly as possible.

If you have any questions or concerns, please feel free to email us at support@getpop.co and we'll be happy to help!

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