FAQs regarding Out of Stock and Discontinued Products, Account Sign-In, and Payment Info

Account, Checkout, and Payment Issues

FAQs regarding Missing Products/Packages as well as Order Editing and Cancelation

Order Issues

FAQs regarding Defective Products and Product Verification

Product Issues

Shipping Policy

Terms of Use

Privacy Policy

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What to do when a disposable vape device is not working as it should.

What should I do if I received a defective vape device?

FAQs Regarding Stock Updates, Account Set-Up, and Checkout, Order, or Product Issues

Account, Order and Product Issues

Shipping Process

Where do you ship to?

What type of packaging do you use to ship my order?

How much do you charge for shipping?

When will my order be delivered?

Do you offer same-day, expedited, or express shipping?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I don't have it.

Shipping/Tracking

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How do I redeem multiple Pop Point reward codes?

How does GetPop’s referral program work?

My discount code isn't working.

Pop Points Reward and Referral Program

How do I edit, skip, or reschedule a recurring order?

How do I cancel a recurring order?

What if a product in my recurring order is out of stock?

Why are some products unavailable for subscription?

Subscription Products

Why can’t I add more vapes to my cart?

What should I do if a product is out of stock?

How do I know if a product has been discontinued?

I'm having trouble signing in to my account.

I have not received my login code.

Which payment methods do you accept?

I can’t complete my checkout.

I forgot to apply my discount code.

Why was my order canceled?

Why is there a hold on my account?

Can I edit my order?

Can I cancel my order?

My order is missing products.

I received the wrong product.

How do I report a defective product?

There’s an issue with the verification code on my product.

Why does the packaging or name look different on my vape product?

What does the date on my product refer to?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to place an order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

Tips for Using Your Refillable Pod System

How long should I wait before hitting my refillable vape?

What are nicotine pouches and how do they compare to traditional vape devices?

Do you have any nicotine free products?

Product FAQs

What is your return/refund policy?

When can I expect my refund?

How do I view my store credits?

How do I use my store credits?

Returns/Refunds