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There’s an issue with the verification code on my product.Updated 2 months ago

As disposable vape devices continue to gain popularity, online verification systems have emerged as a valuable tool for customers to check the legitimacy of their disposable vape devices. Unfortunately, there can sometimes be inconsistencies in the verification process.

Here are some of the most common issues our customers experience when attempting to verify vape products, along with guidance on how to navigate these challenges:

Inconsistent Verification Codes:

One of the most prevalent inconsistencies reported by customers is mismatched verification codes. If the insert and external packaging verification codes do not match, please refer to the manufacturer's guidelines on where to locate the correct verification code. *Typically, the code on the outer packaging or the device itself is the primary reference for verification. 

Rejected Verification Codes:

Verification codes can be rejected for a variety of reasons, including incorrect code entry, system glitches, or issues with the verification database. When a code is rejected, first check to see that the code is entered correctly, paying attention to any special characters or case sensitivity. If the code is entered accurately and still rejected, contacting the manufacturer's customer support or the verification platform's help desk can provide further assistance in resolving the issue.

Incomplete or Missing Product Information:

In the case of missing product information on device packaging such as the device's flavor, nicotine strength, or batch number, customers can cross-reference the information provided on the package with the verification website or the manufacturer's official website. If there are still discrepancies or missing information, reaching out to the manufacturer's customer support team can help clarify any doubts and provide the necessary details to verify the product accurately.

Changes in Manufacturing and Packaging:

As vape companies grow and evolve, regular changes in device components, e-liquid formulations, and packaging design can occur. While these changes can create inconsistencies in a particular product or packaging design, please know at GetPop we work diligently to ensure product consistency and authenticity by partnering with the most reliable distributors in the country. 

If you have questions about your device, we’re happy to help. Please don’t hesitate to reach out to us by clicking here.

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