If you are reporting defective items, you MUST include: (skipping this step could result in diminished support)

- GetPop Order number:
- Brand/model :
- Flavor:
- Quantity of defective item:
- Photo/video of malfunctioning device with a brief description of the issue:

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GetPop Help Center

Shipping Process

What type of packaging do you use to ship my order?

What are your shipping charges?

When will my order be delivered?

Do you offer same-day, expedited, or express shipping?

Where do you ship to?

Where do you ship from?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I still don't have it.

Shipping Terminology

Shipping/Tracking

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How does GetPop’s referral program work?

Can I use multiple discount codes in one order?

Pop Points Reward and Referral Program

Why can’t I add more of a specific product to my order?

What should I do if my favorite product is out of stock?

How do I know if a product has been discontinued?

How do I access my account?

Why can't I add a discount code to my order?

Which payment methods do you accept?

Why was my order canceled?

Why is there a hold on my account?

Account, Checkout, and Payment Issues

Can I edit my order?

Can I cancel my order?

My order is missing products.

I received the wrong product.

Order Issues

What should I do if my device is not working?

There’s an issue with the verification code on my product.

Why does the packaging/name look different on my vape product?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Product Issues

Account, Order and Product Issues

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

How long should I wait before hitting my refillable vape?

Tips for Using Your Refillable Pod System

Product FAQs

What is your return/refund policy?

How do I report a defective product?

When can I expect my refund?

Returns/Refunds

Pop Points Loyalty Program, Referral Rewards, and Discount Codes

FAQs Regarding Stock Updates, Account Set-Up, and Checkout, Order, or Product Issues

FAQs Regarding GetPop's Age Verification Requirements

Menthol vs Ice, Refillable Product Help and Tips for Use

Return/Refund Policy, FAQs, and Reporting Defective Items