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Account, Checkout, and Payment Issues

FAQs regarding Out of Stock and Discontinued Products, Account Sign-In, and Payment Info

Why can’t I add more vapes to my cart?

Our inventory system is automatically updated as customers add product to their cart. If you are unable to increase the amount of a product you are attempting to order, the system has detected the maximum available item quantity has been reached. Ple

What should I do if a product is out of stock?

No worries! We got you covered. To receive a notification when a product is back in stock...

How do I know if a product has been discontinued?

As soon as we receive notice from a manufacturer that a product has been discontinued, the product will be removed from our site. If the product remains listed as “sold out”, there has been no communication on behalf of the manufacturer that they hav

How do I sign in to my account?

Click the “Sign In” button located at the top right of the homepage. The login panel will appear. Enter your email address to receive a 4-digit login code delivered directly to your email.

I'm having trouble signing in to my account.

This usually occurs when a browser's cookies or cache needs to be reset. Here are a couple of resources that can help...

I have not received my login code.

Here are the most common solutions for troubleshooting the issue: Check your spam and promotion folders first. Confirm the...

Which payment methods do you accept?

We accept the following payment options: Visa, Mastercard, American Express, or Discover.

I can’t complete my checkout.

This usually occurs when a browser's cookies or cache needs to be reset. Here are a couple of resources that can help...

My discount code isn't working.

Please be sure you are only attempting to use one discount code per order. (No worries, our discount codes never expire, so if you are unable to use one of your codes this time it will still be available for use on your next order.). If you are havin

Why was my order canceled?

Because vaping products are intended for adults 21 years of age or older only, any irregularity in the age verification process will trigger our compliance systems to cancel the order or place it on hold pending further information.

Why is there a hold on my account?

When a customer makes a purchase, the payment processor may first check with the financial institution to ensure that there are sufficient funds in the customer's account. This places what is called a "temporary authorization" on the account...