FAQs regarding Out of Stock and Discontinued Products, Account Sign-In, and Payment Info
Our inventory system is automatically updated as customers add product to their cart. If you are unable to increase the amount of a product you are attempting to order, the system has detected the maximum available item quantity has been reached. Ple
No worries! We got you covered. To receive a notification when a product is back in stock...
As soon as we receive notice from a manufacturer that a product has been discontinued, the product will be removed from our site. If the product remains listed as “sold out”, there has been no communication on behalf of the manufacturer that they hav
This usually occurs when a browser's cookies or cache needs to be reset. Here are a couple of resources that can help...
Here are the most common solutions for troubleshooting the issue: Check your spam and promotion folders first. Confirm the...
We accept the following payment options: Visa, Mastercard, American Express, or Discover.
This usually occurs when a browser's cookies or cache needs to be reset. Here are a couple of resources that can help...
Please be sure you are only attempting to use one discount code per order. (No worries, our discount codes never expire, so if you are unable to use one of your codes this time it will still be available for use on your next order.). If you are havin
Our customer care team will be happy to help! Please feel free to reach out via the contact form as described below, and if the order is eligible for the missing discount code our care team will make every effort to assist you. *Please note you are o
Because vaping products are intended for adults 21 years of age or older only, any irregularity in the age verification process will trigger our compliance systems to cancel the order or place it on hold pending further information.
When a customer makes a purchase, the payment processor may first check with the financial institution to ensure that there are sufficient funds in the customer's account. This places what is called a "temporary authorization" on the account...