Shipping Policy

Terms of Use

Privacy Policy

GetPop

Our customer care team will be happy to help! Please feel free to reach out via the contact form as described below, and if the order is eligible for the missing discount code our care team will make every effort to assist you.*Please note you are only able to use one discount code per order.&#xA0;(Excluding pop points reward codes, which can be combined together - up to five reward codes!)Reach out by <a href="https://contact.gorgias.help/en-US/forms/kftduf3p">clicking here</a> and a customer care agent will get back to you as soon as possible during business hours so we can help. &#xA0;

Our customer care team will be happy to help! Please feel free to reach out via the contact form as described below, and if the order is eligible for the missing discount code our care team will make every effort to assist you. *Please note you are o

I forgot to apply my discount code.

Account, Order and Product Issues

Account, Checkout, and Payment Issues

Shipping Process

Where do you ship to?

What type of packaging do you use to ship my order?

How much do you charge for shipping?

When will my order be delivered?

Do you offer same-day, expedited, or express shipping?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I don't have it.

Shipping/Tracking

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How do I redeem multiple Pop Point reward codes?

How does GetPop’s referral program work?

My discount code isn't working.

Pop Points Reward and Referral Program

Why can’t I add more vapes to my cart?

How do I know if a product has been discontinued?

How do I sign in to my account?

I'm having trouble signing in to my account.

I have not received my login code.

Which payment methods do you accept?

I can’t complete my checkout.

Why was my order canceled?

Why is there a hold on my account?

Can I edit my order?

Can I cancel my order?

My order is missing products.

I received the wrong product.

Order Issues

How do I report a defective product?

There’s an issue with the verification code on my product.

Why does the packaging or name look different on my vape product?

What does the date on my product refer to?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Product Issues

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to place an order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

Tips for Using Your Refillable Pod System

How long should I wait before hitting my refillable vape?

Do you have any nicotine free products?

Product FAQs

What is your return/refund policy?

When can I expect my refund?

How do I view my store credits?

How do I use my store credits?

Returns/Refunds

I forgot to apply my discount code.Updated 2 days ago