Please allow 1-2 business days for us to process your order. Once shipped, please allow 3-5 business days for your package to be delivered (excluding weekends and holidays).

We make every effort to pack your orders swiftly and with the utmost care Monday to Friday.&#xA0;Please allow 1-3&#xA0;business days for us to process your order (excluding weekends and holidays).&#xA0;Once shipped, please allow 3-5 business days for your package to be delivered (excluding weekends and holidays).We use plain, discrete mailer boxes to ensure your order arrives in perfect shape.&#xA0;Because our shipping partners want to leave your package in a safe location at the requested address, please ensure you are inputting a secure location for delivery. Due to increased carrier volume and associated shipping times during the holiday season, we suggest ordering in advance.&#xA0;We&apos;ve found this is also a good idea if you have travel planned to ensure you do not miss your delivery. **Please note shipments made to Hawaii and Alaska are processed in accordance with our shipping policy, however the delivery timeframes for these locations can be affected/delayed (this is due to transit-related issues for our shipping carrier partners). <img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2025030513-578fa6ad-ca23-43c8-85b7-2b10c19e17bb-getpop%20images%20-%20help%20center%20(3).png" style="width: 668px;" class="fr-fic fr-dib">

Shipping Process

We use plain, discrete mailer boxes to ensure your order arrives in perfect shape. Because our shipping partners...

Due to the delicate nature of the product and to ensure your items arrive to you undamaged, we rely on high grade shipping materials that are extra durable for transit. Plain, discreet mailer boxes ensure your order arrives in perfect shape.We recommend checking that the address you&apos;re inputting refers to a safe and secure delivery location to prevent any delays in the carrier being able to drop off the package.

What type of packaging do you use to ship my order?

We offer free shipping on all orders over $100, excluding taxes and fees. No code required.

<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer free shipping on all orders over $99,&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">excluding taxes and fees. No code required.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For all other orders, shipping fees depend on location and are calculated at checkout.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">*Please note that shipping fees are nonrefundable.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;

How much do you charge for shipping?

Once shipped, tracking information for individual orders can be found by clicking the "Track order" button located at the top of the Help Center.

Please allow 2-3 business days for us to process your order (excluding weekends and holidays).&#xA0;After your order has shipped, please allow 3-5 business days for your package to be delivered (excluding weekends and holidays).Once shipped, tracking information for individual orders can be found by clicking the Track order button&#xA0;at the top of the help center,&#xA0;<a href="https://help.getpop.co/en-US">located here.</a>*Shipments made to Hawaii and Alaska are processed in accordance with our&#xA0;<a href="https://help.getpop.co/en-US/shipping-process-143821">shipping policy</a>, however the delivery timeframes for these locations can be affected/delayed (this is due to transit-related issues for our shipping carrier partners).**Please note GetPop<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;is<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;not responsible for shipping carrier delays. Thank you for your understanding.&#xA0;

When will my order be delivered?

We are unable to offer same-day delivery or express shipping options at this time.

We are unable to offer same-day delivery or express shipping options at this time. For more information on delivery timing please refer to our<a href="https://help.getpop.co/en-US/shipping-process-143821">&#xA0;Shipping Process</a> page.

Do you offer same-day, expedited, or express shipping?

We currently ship to most areas within the continental United States, along with Hawaii and Alaska.

We currently ship to most areas within the continental United States, along with Hawaii and Alaska.&#xA0; *Please note shipments made to Hawaii and Alaska are processed in accordance with our&#xA0;<a href="https://help.getpop.co/en-US/shipping-process-143821">shipping policy</a>, however our delivery timeframes for these locations can be affected/delayed (this is due to transit-related issues for our shipping carrier partners).

Where do you ship to?

Once the carrier scans the package, it can take several days for an update to appear if the shipment is traveling cross country. Please click here for more specific guidance relating to "label created", "out for delivery", and "delivered" tracking in

Tracking numbers generally get updated when a carrier either scans the package as it arrives at their facility or as they load the package onto a truck. Once the carrier scans the package, it can take several days for an update to appear if the shipment is traveling cross country. &#xA0;We appreciate your patience while your package&apos;s tracking number gets updated.&#xA0;Please see below for more specific guidance:<h4 id="label-created">&quot;Label created&quot;</h4>It may appear that a package is stuck at &quot;Label created&quot; when it is actually already moving within the network. This can happen when packages are skipped in the scanning process as they are received by the carrier. Common occurrences include when a barcode on the label is deemed too light or blurry, a barcode has been smudged or torn during regular handling, or a carrier is attempting to expedite the delivery process.<h4 id="out-for-delivery">&quot;Out for Delivery&quot;</h4>If a package has been marked &quot;Out for Delivery&quot; and has not been updated in the last few hours/days, it may have already been delivered. A customer may be able to check around their home for the package arrival even though it has not been marked as &quot;Delivered&quot; yet.<h4 id="delivered">&quot;Delivered&quot;</h4>We have been made aware that on occasion carriers may mark packages as &quot;Delivered&quot; using a batch method based on delivery location. &#xA0;This issue normally resolves itself within 24 hours.If 7-10 business days have passed and you still do not see an update on your order, please <a href="https://getpop.co/pages/contact" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">click here</a>&#xA0;and let us know in the provided form (pictured below) so we can help.&#xA0;<img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024052914-d006b25e-573f-4d44-94a5-b00b2034b73c-getpop%20images%20for%20help%20center%20(540%20x%20550%20px).png" style="width: 300px;" class="fr-fic fr-dib">

Why hasn't my tracking number been updated?

Our shipping partners have provided the following information for your convenience. Click here to learn more about delays in shipment.

Shipments may occasionally experience delays during transit. Our shipping partners have provided the following information on shipment delays for your convenience.Below are the most common reasons for shipping delays:a) Severe weather, natural disasters, tornados, blizzards and the aftermath left by inclement weather.b) Forgetting to add apartment number to shipping address.c) Thanksgiving, Christmas and other holidays can overwhelm carriers. We recommend ordering in advance during the holiday season.d) A truck/railroad malfunction or mechanical failure can cause delays in both the delivery of the package and/or tracking information.&#xA0;f) Rescheduling or requesting a hold for pick-up. Customers may need to travel to the carrier&#x2019;s pick-up location to receive their packages.We ask for your patience with our carrier partners when experiencing delays in receiving your order. We know from experience that the people behind your shipping network work as fast as they possibly can to bring your order directly to your door!If 7-10 business days have passed and you still do not see an update on your order, please&#xA0;<a href="https://getpop.co/pages/contact" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">click here</a>&#xA0;and let us know in the provided form (pictured below) so we can help. <img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024052914-f1b92a7a-e6da-4fdc-872f-ab214e9cf725-getpop%20images%20for%20help%20center%20(540%20x%20550%20px).png" style="width: 300px;" class="fr-fic fr-dib"> *Please note&#xA0;GetPop&#xA0;is not responsible for carrier delays.

What if my shipment is delayed or stuck in transit?

Here at GetPop it's our priority to ensure you receive your packages as quickly and seamlessly as possible, so we have included the following unforeseen issues that can arise from rescheduling a delivery. Please click here to learn more.

There are times when customers may need to re-schedule or request a hold for pick-up with the shipping carrier for their packages. At GetPop&#xA0;it&apos;s our priority to ensure you receive your packages as quickly and seamlessly as possible, so we have included the following issues that may arise from rescheduling a delivery:<ol><li style="font-size: 16px;">Re-scheduling a package delivery can cause delays, which can be frustrating for customers eagerly awaiting their packages. UPS has informed us they provide customers with a delivery window. If customers miss the initial delivery attempt they are able to reschedule another attempt within the same delivery window.&#xA0;</li><li style="font-size: 16px;">Re-routing or holding packages for pick-up may result in customers having to travel to a UPS location to pick-up their packages.</li><li style="font-size: 16px;">If the hold for pick-up request is made too close to the scheduled delivery date, it may be ignored by the shipping carrier</li></ol>*Please note GetPop&#xA0;is not responsible for carrier delays.

What if I need to reschedule my delivery?

If no one is home at the time of delivery, the carrier will leave your package in a safe location at your shipping address. Please check around the front of your home, especially behind potted plants, fences, etc.

If no one is home at the time of delivery, the carrier will leave your package in a safe location at your shipping address. Please check around the front of your home, especially behind potted plants, fences, etc. We also recommend checking any building package lockers, and with your building management or neighbors who may have collected it for you.<a href="https://help.getpop.co/en-US" id="isPasted"></a>Alternately we&apos;ve been made aware that on occasion carriers may mark packages as &quot;Delivered&quot; using a batch method based on delivery location. &#xA0;This issue normally resolves itself within 24 hours.If you are still unable to locate your package after 24 hours, please <a href="https://getpop.co/pages/contact" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">click here</a>&#xA0;and let us know in the provided form so we can help.&#xA0; <img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024052818-e419afe1-8a14-46bf-b046-28df2b711842-getpop%20images%20for%20help%20center%20(7).png" style="width: 300px;" class="fr-fic fr-dib">

Shipping/Tracking