Shipping Policy

Terms of Use

Privacy Policy

GetPop

Please allow 2-3 business days for us to process your order (excluding weekends and holidays).&#xA0;After your order has shipped, please allow 6-7 business days for your package to be delivered (excluding weekends and holidays).*Please note that while GetPop<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;is<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;not responsible for shipping carrier delays, we will do everything we can to help with any issues you may encounter. You can&#xA0;<span style="color: rgb(243, 133, 155); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://contact.gorgias.help/en-US/forms/kftduf3p">click here</a><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to report an issue.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">**Please note our carriers may deliver on weekends. Please ensure there will be someone available to receive your package if there is restricted access to your delivery location.

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When will my order be delivered?

Shipping/Tracking

Shipping Process

Where do you ship to?

What type of packaging do you use to ship my order?

How much do you charge for shipping?

Do you offer same-day shipping?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I don't have it.

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How does GetPop’s referral program work?

My discount code isn't working.

Pop Points Reward and Referral Program

How do I edit, skip, or reschedule a recurring order?

How do I cancel a recurring order?

Why are some products unavailable for subscription?

Subscription Products

Why can’t I add more vapes to my cart?

What should I do if a product is out of stock?

How do I know if a product has been discontinued?

How do I sign in to my account?

I'm having trouble signing in to my account.

I have not received my login code.

Which payment methods do you accept?

How do I view my store credits?

How do I use my store credits?

I can’t complete my checkout.

I forgot to apply my discount code.

Why was my order canceled?

Why is there a hold on my account?

Account, Checkout, and Payment Issues

Can I edit my order?

Can I cancel my order?

My order is missing products.

I received the wrong product.

Order Issues

How do I report a defective product?

There’s an issue with the verification code on my product.

Why does the packaging or name look different on my vape product?

What does the date on my product refer to?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Product Issues

Account, Order and Product Issues

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to place an order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

Tips for Using Your Refillable Pod System

How long should I wait before hitting my refillable vape?

Do you have any nicotine free products?

Product FAQs

What is your return/refund policy?

When can I expect my refund?

Returns/Refunds

When will my order be delivered?Updated 5 days ago