We’re sorry to hear the product you purchased is not working out for you! Please review the following information before reporting any defective items: All defective items must be reported within 30 days of receiving the order...

We&#x2019;re sorry to hear the product you purchased is not working out for you! Please review the following information before reporting any defective items:All defective items must be reported within 30 days of receiving the order. Once the defective product has been reported, you will be refunded for the product to your original form of payment, excluding the cost of delivery (except where otherwise required by law). If any promotions or other discounts were utilized when the order was placed, any refund provided will only reflect the amount actually paid by the customer.Once processed, you will receive an email with a confirmation of the refund. Please allow 5-10 business days for the refund to be reflected in your account depending on the guidelines set out by your financial institution (GetPop processes all refunds immediately). If you have any questions regarding your refund, please don&apos;t hesitate to reach out to our customer care team <a href="https://help.getpop.co/en-US/contact">by clicking here</a>.We do not provide refunds or exchanges for products purchased outside of GetPop. &#xA0;*Please note our system monitors return activity for fraudulent activity or abuse. GetPop reserves the right to limit returns or exchanges.<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Related article:&#xA0;<a href="https://help.getpop.co/en-US/how-do-i-report-a-defective-product-117377">How do I report a defective product?</a>

What is your return/refund policy?

GetPop is dedicated to providing you with a vaping resource you can trust. If you have received a defective product please let us know by providing the following information...

<p dir="ltr" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 18pt;">GetPop is dedicated to providing you with a vaping resource you can trust. To do so, our product team works directly with manufacturers and distributors to ensure product quality for every line we carry.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">That said we are aware that disposable devices can occasionally have defects caused during the manufacturing process. While these defects are outside of our control, it is important to us that you are happy with your purchase.If you have received a defective product please let us know by <a href="https://help.getpop.co/en-US/contact" rel="noopener noreferrer" target="_blank">clicking here</a> and including the following information in the provided form:<ul><li style="font-size: 16px;">GetPop Order #</li><li style="font-size: 16px;">Brand/model</li><li style="font-size: 16px;">Flavor</li><li style="font-size: 16px;">Quantity of each defective item</li><li style="font-size: 16px;">Photo/video of malfunctioning device with a brief description of the issue</li></ul>Once received, our customer care team will get back to you as quickly as possible!

How do I report a defective product?

Once processed, you will receive an email with a confirmation of the refund. Please allow 5-10 business days for the refund to be reflected in your account depending on the guidelines set out by your financial institution.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once processed, you will receive an email with a confirmation of the refund. Please allow 5-10 business days for the refund to be reflected in your account depending on the guidelines set out by your financial institution (GetPop processes all refunds immediately).*Please note,&#xA0;<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If any promotions or other discounts were added when the order was placed, any refund provided will only reflect the amount actually paid by the customer.

When can I expect my refund?

To expedite assistance, if you have received a defective product please include the following information in the provided form:

GetPop Order #
Brand/model
Flavor
Quantity of each defective item
Photo/video of malfunctioning device with a brief description of the issue

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Return/Refund Policy, FAQs, and Reporting Defective Items

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Top Reasons to Switch to a Refillable Pod System

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What are nicotine pouches and how do they compare to traditional vape devices?

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