Returns/Refunds
Return/Refund Policy, FAQs, and Reporting Defective Items
What is your return/refund policy?
We’re sorry to hear the product you purchased is not working out for you! Please review the following information before reporting any defective items: All defective items must be reported within 30 days of receiving the order...
How do I report a defective product?
GetPop is dedicated to providing you with a vaping resource you can trust. If you have received a defective product please let us know by providing the following information...
When can I expect my refund?
Once processed, you will receive an email with a confirmation of the refund. Please allow 5-10 business days for the refund to be reflected in your account depending on the guidelines set out by your financial institution.
How do I view my store credits?
Once in the subscriptions tab find the subscription you'd like to cancel. Select "Edit options" then "Cancel this subscription".
How do I use my store credits?
Once in the subscriptions tab find the subscription you'd like to cancel. Select "Edit options" then "Cancel this subscription".