What should I do if my device is not working?Updated 13 hours ago

GetPop is dedicated to providing you with a vaping resource you can trust. To do so, our product team works directly with manufacturers and distributors to ensure product quality for every line we carry.

That said we are aware that disposable devices can occasionally have defects caused during the manufacturing process. While these defects are outside of our control, it is important to us that you are happy with your purchase.

If you have received a defective product please let us know by clicking here and including the following information in the provided form:

• GetPop Order #
• Brand/model
• Flavor
• Quantity of each defective item
• Photo/video of malfunctioning device with a brief description of the issue

Once received, our customer care team will get back to you as quickly as possible!