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It is common practice in the vaping industry that manufacturers may change product name, information, or packaging without notice. Please refer to the following article for assistance before reporting an incorrect product: <a href="https://help.getpop.co/en-US/why-does-the-packagingname-look-different-on-my-vape-product-458945" rel="noopener noreferrer" target="_blank">Why does the packaging/name look different on my vape product?</a>If you have received an incorrect product <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">please let us know by&#xA0;<span id="isPasted" style="color: rgb(243, 133, 155); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://getpop.co/pages/contact" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">clicking here</a><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and selecting &quot;I&apos;d like to report an issue with a device/order&quot; as shown below.<img src="https://attachments.gorgias.help/mJQz875LV92adpn4/hc/gpGJBxpyAr6YXZA5/2024080614-551f99d8-cf98-4a82-8270-e80274b5886d-getpop%20images%20for%20help%20center%20(540%20x%20550%20px)%20(3).png" style="width: 300px;" class="fr-fic fr-dib">

It is common practice in the vaping industry that manufacturers may change product name, information, or packaging without notice. Please refer to the following article for assistance before reporting an incorrect product...

I received the wrong product.

Account, Order and Product Issues

Order Issues

Shipping Process

What type of packaging do you use to ship my order?

How much do you charge for shipping?

When will my order be delivered?

Do you offer same-day, expedited, or express shipping?

Where do you ship to?

Where do you ship from?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I don't have it.

Shipping Terminology

Shipping/Tracking

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How does GetPop’s referral program work?

My discount code isn't working.

Pop Points Reward and Referral Program

Why can’t I add more vapes to my cart?

What should I do if a product is out of stock?

How do I know if a product has been discontinued?

How do I sign in to my account?

I'm having trouble signing in to my account.

I have not received my login code.

Which payment methods do you accept?

I can’t complete my checkout.

I forgot to apply my discount code.

Why was my order canceled?

Why is there a hold on my account?

Account, Checkout, and Payment Issues

Can I edit my order?

Can I cancel my order?

My order is missing products.

How do I report a defective product?

There’s an issue with the verification code on my product.

Why does the packaging or name look different on my vape product?

What does the date on my product refer to?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Product Issues

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to place an order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

Tips for Using Your Refillable Pod System

How long should I wait before hitting my refillable vape?

What are nicotine pouches and how do they compare to traditional vape devices?

Do you have any nicotine free products?

Product FAQs

What is your return/refund policy?

When can I expect my refund?

Returns/Refunds

I received the wrong product.Updated 2 months ago