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Why was my order canceled?Updated a month ago

Electronic cigarettes/vaping products are for adults 21 years of age or older only. GetPop is committed to youth prevention, as such any irregularity with regards to the age verification process will trigger our compliance systems to cancel your order, or place it on hold pending further information from you.

Below are some examples of what will trigger an order being canceled:

  • Your order did not pass our age verification process.
  • Your order details were flagged by our fraud or compliance systems.

If your order is canceled, you will be notified via email. Your payment will be refunded within 5-10 business days.

*GetPop reserves the right to cancel your order for any reason.

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