To expedite assistance, if you have received a defective product please include the following information in the provided form:

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Brand/model
Flavor
Quantity of each defective item
Photo/video of malfunctioning device with a brief description of the issue

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As soon as your order is placed with GetPop we begin the fulfillment process - we know how important it is that you receive your products as fast as possible! This means we are unable to process any changes, address updates, or cancellations to submitted orders.&#xA0;

As soon as your order is placed with GetPop we begin the fulfillment process - we know how important it is that you receive your products as fast as possible! This means we are unable to process any changes to submitted orders.

Can I edit my order?

Account, Order and Product Issues

Order Issues

Shipping Process

What type of packaging do you use to ship my order?

What are your shipping charges?

When will my order be delivered?

Do you offer same-day, expedited, or express shipping?

Where do you ship to?

Where do you ship from?

Why hasn't my tracking number been updated?

What if my shipment is delayed or stuck in transit?

What if I need to reschedule my delivery?

My package was marked delivered but I still don't have it.

Shipping Terminology

Shipping/Tracking

What is the Pop Points Reward Program?

How do I redeem my Pop Points?

How does GetPop’s referral program work?

Can I use multiple discount codes in one order?

Pop Points Reward and Referral Program

Why can’t I add more of a specific product to my order?

What should I do if my favorite product is out of stock?

How do I know if a product has been discontinued?

How do I access my account?

I'm having trouble signing in to my account.

Why can't I add a discount code to my order?

Which payment methods do you accept?

Why was my order canceled?

Why is there a hold on my account?

Account, Checkout, and Payment Issues

Can I cancel my order?

My order is missing products.

I received the wrong product.

How do I report a defective product?

There’s an issue with the verification code on my product.

Why does the packaging/name look different on my vape product?

What does the date on my product refer to?

Safety tips for handling an auto-firing device.

My disposable tastes bad, burnt or has no flavor.

My salt e-liquid tastes bad, burnt or has no flavor.

Product Issues

Why is age verification required?

Why are you asking for my ID?

What if I don't have my ID?

How old do I have to be to order?

Age Verification Process

What is the difference between menthol and ice?

What vape products do not contain ice?

Top Reasons to Switch to a Refillable Pod System

Tips for Using Your Refillable Pod System

How long should I wait before hitting my refillable vape?

What are nicotine pouches and how do they compare to traditional vape devices?

Do you have any nicotine free products?

Product FAQs

What is your return/refund policy?

When can I expect my refund?

Returns/Refunds

Can I edit my order?Updated a month ago