GetPop logo
GetPop logo

All articles

What if I need to reschedule my delivery?Updated 3 days ago

There are times when customers may need to re-schedule or request a hold for pick-up with the shipping carrier for their packages. Here at GetPop it's our priority to ensure you receive your packages as quickly and seamlessly as possible, so we have included the following unforeseen issues that can arise from rescheduling a delivery:

  1. Re-scheduling a package delivery can cause delays, which can be frustrating for customers eagerly awaiting their packages. UPS has informed us they provide customers with a delivery window. If customers miss the initial delivery attempt they are able to reschedule another attempt within the same delivery window. If customers request a specific delivery date or time, this can result in additional delays.
  2. If customers need their packages urgently, re-routing or holding packages for pick-up can cause additional delays. Customers may need to travel to a UPS location to pick-up their packages, which can be time-consuming.
  3. If the hold for pick-up request is made close to the scheduled delivery date, there is potential for miscommunication between the customer and shipping carrier

*Please note GetPop is not responsible for carrier delays.



Was this article helpful?
Yes
No