My package was marked delivered but I still don't have it.Updated 10 days ago

If no one is home at the time of delivery, the carrier will leave your package in a safe location at your shipping address. Please check around the front of your home, especially behind potted plants, fences, etc. We also recommend checking any building package lockers, and with your building management or neighbors who may have collected it for you.

Alternately we've been made aware that on occasion carriers may mark packages as "Delivered" using a batch method based on delivery location.  This issue normally resolves itself within 24 hours.

If you are still unable to locate your package after 24 hours, please reach out and let our team know so we can assist you by clicking here. (Oftentimes we are able to get expedited assistance compared to other carrier customers when it comes to issues with delivery.)