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Shipping TerminologyUpdated a month ago

Processing time is the length of time our team needs to get an order ready to ship, or the length of time between when you place an order and when we ship your order.

When the order status is fulfilled, it means the order has been processed and packed at the warehouse and is ready to be shipped. 

Once shipped, please allow 3-5 business days (excluding weekends and holidays) for your package to be delivered by the shipping carrier. 

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes our team to pack and prepare your items for shipment) and the transit time (how long the package is typically in transit with the shipping carrier). 

You can find tracking information for individual orders by clicking the track order button located at the top of the help center, located here.

***Please note GetPop is not responsible for shipping carrier delays. Thank you for your understanding.

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