Can I cancel my order?

Can I edit my order?

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Why was my order cancel?

When can I expect my refund?

Does GetPop saves my payment information?

If you are reporting defective items, please include a detailed description of the issue and photo/video (if possible).

You must include:   
- GetPop order number  
- brand/model 
- flavor
- quantity of each defective item

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Frequent question about payments, changes and cancelations when you purchase your disposable vape device with GetPop

Payments, Changes and Cancelations

Frequent question about payments, changes and cancelations

Our mission

Shipping process

My shipment is delayed

My tracking number has not been updated

What is the estimated delivery date for my order?

How do I know when my order gets shipped?

My order has missing products

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Where do you ship from?

Do you ship to California?

Do you ship internationally?

Do you offer same-day delivery?

Re-scheduling a delivery

Shipping

Pop Points Rewards Program

How to redeem your Pop Points?

Referral Program

Pop Points Reward and Referral Program

Why is my vape defective?

What should I do if a disposable is not working?

What is your return policy?

How to handle an auto-firing device

My disposable tastes bad/burnt

My salt e-liquid tastes bad, burnt or has no flavor

Defective Pop vape disposable bought at a gas station

Defective items

How do I sign up for an account?

Why age verification is important

What if I don't have my ID?

Why are you asking for my ID?

How old do I have to be to order?

Why was my order canceled?

Account and Age Verification

Where do you get your products from?

I can't find a certain product, can you find it for me?

Do you offer CBD products?

Third party retailers

Are these products FDA approved?

How long should I wait before hitting my refillable vape?

Difference between Menthol vs Ice?

10 Reasons to switch to a Refillable Pod System

Why product packaging may change

Tips to use your Vaporesso Osmall 2

Tips to use your SMOK Novo 3

Tips to use your Caliburn A2

Tips to use your UWELL Caliburn AK2

Products

Refund and Return policy

Where is my refund?

Refunds and Returns

New Geek Bar B5000

Bliss Bar 5000

Discontinued - Pop Pro and Pop Hit Flex 3000

Flum vapes arrived at GetPop!

Foodgod Zero is here!

New Pop Hit Bar

GetPop news